Frequently Asked Questions (FAQs)
Q1: How do I track my order?
-
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can also log into your account on our store to view the status.
Q2: Are the bags authentic/real leather?
-
A: We detail the material composition for every product on its specific page. Please check the product description for material details (e.g., Genuine Leather, PU, or Faux Leather).
Q3: What payment methods do you accept?
-
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and [Insert any other payment gateways like Apple Pay/Shop Pay].
Q4: Do you ship internationally?
-
A: Yes, we ship to most countries worldwide. Shipping times and rates will vary depending on your location and are calculated at checkout.
Q5: My bag arrived damaged. What should I do?
-
A: We are so sorry to hear that! Please contact us within 48 hours of delivery at shecarry448@gmail.com and provide your order number and clear photos of the damage so we can resolve this immediately.
Q6: Can I cancel my order?
-
A: You may cancel your order within 24 hours of placing it. If the order has already been processed for shipping, we cannot cancel it, but you may return it per our Refund Policy.